On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
If you are accessing the live stream via app, click the bell icon to receive notifications before the live class begins. If you are accessing the live stream via web browser, click “Add to My Calendar.”
Video quality depends on several factors. To improve your playback experience, have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser. Not working? Try to reboot TV and android phone as needed.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Make sure your iOS devices (both iPhone and Apple Watch) are updated to the latest software. Next, download the Physique 57 On Demand app on your Apple Watch. Once it’s downloaded, open the app on both your Apple Watch and the device you use to access Physique 57 On Demand and play a video to connect and see your calories and heart rate on the screen. Plus, use your watch as a remote!
Yes. You can watch videos from our site on your TV by connecting your laptop directly to it with an HDMI cable.
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browsers released within the last five years. You may experience playback issues when using an out-of-date browser or any version of Internet Explorer.
