Concierge Team Careers

Physique 57 Hoboken Client Success Team

We’re seeking an outgoing and detail-oriented individual to join our team as a Part Time Client Success Team (CST) Member. Local hires preferred. Please email your resume to us at [email protected]. We can’t wait to hear from you! 

PHYSIQUE 57 is the pioneering leader of ballet-barre based fitness classes. We are a rapidly growing company with four studios in the New York City area as well as studios in Dubai, Bangkok, and Mumbai. We offer competitive pay and excellent benefits within our fast-paced, supportive, and entrepreneurial company culture. We offer a variety of effective barre classes with a large and loyal fanbase including Sarah Jessica Parker and Reese Witherspoon. 

Based on interest and performance, this position offers the potential for advancement to a studio manager role.

Responsibilities for this role include: 

• Opening and closing the studio 
• Greeting customers and checking them into class 
• Giving new clients a tour of the studio
• Maintaining good relationship with clients and creating an inviting environment
• Signing up/ selling membership per client’s needs
• Selling merchandise including drink, clothing, and any future additions
• Answering phone calls, messages, and emails 
• Posting on our social media account 
• Maintaining the cleanliness of studio floor and equipment 
• Coordinate with other CSTs and lead in different areas such as inventory and supply, merchandise management, content creation, and event planning
• Assisting trainers and management when needed and with special events 

Qualifications:

• Must be available to work three shifts per week, including early mornings and nights, at least one of which must be a weekend shift
• 2+ years of customer service, sales and/or reception experience
• Love of fitness and wellness
• Excellent written and verbal communication skills
• Strong computer skills (MindBody software experience is a plus)
• Superior problem solving and multitasking abilities
• Strong work ethic
• Ability to work both independently and in a team environment

PHYSIQUE 57- Concierge Team: NY

We are currently seeking an outgoing, results driven and detail-oriented individual to join our Concierge Team as a Part Time Concierge at our New York City locations (Soho or Upper East Side). The part time Concierge is a front-line business driver and brand ambassador of Physique 57. Under the direction of the Studio Operations Manager, Concierge’s must exhibit keen knowledge of our products, services and merchandise in order to deliver luxury customer service while maximizing studio sales. Pay is $15/hr plus commissions.

Front Desk Responsibilities:

• Provide top level concierge and reception service to clients
• Perform essential daily studio tasks and projects, including client check in, maintaining luxury studio look and feel, light housekeeping, etc.
• Build rapport with current and prospective clients to foster studio community and brand loyalty
• Maintain a positive attitude and represent the organization and its values in a positive way
• Provide support to Instructors and work as a team with all other staff
• Assist with the training of new hires for the Concierge Team as needed
• Maintain product knowledge for all studio operations
• Uphold company brand standards in terms of studio look and feel, client service and company culture

Sales Responsibilities:

• Maximize studio and merchandise sales through excellent customer service, communication of product knowledge and presentation
• Maintain computerized records of all clients and prospective clients with our CRM system (Momence)
• Implement provided sales strategies to produce sales, leads and referrals
• Identify potential sales opportunities with current and prospective clients
• Contribute to meeting and exceeding monthly sales goals
• Foster community as a Member Concierge by completing monthly engagement calls with our members

Requirements:

• Love of fitness and wellness
• 2+ years of sales, customer service, and/or hospitality experience
• Prior sales experience in fitness or luxury goods is a plus
• Excellent written and verbal communication skills
• Energetic and enthusiastic
• Strong computer skills (Momence application experience is a plus)
• Superior problem solving and multitasking abilities
• Strong work ethic and confidence in taking initiative
• Eagerness to learn and grow in a constructive, rapidly evolving environment
• Ability to work both independently and as part of a team
• Flexible availability is a must, i.e. weekends, nights, early morning, holidays

Physique 57 conducts background checks and computer literacy tests for final candidates.