Concierge Team Careers
PHYSIQUE 57- Concierge Team: NY
We are currently seeking an outgoing, results driven and detail-oriented individual to join our Concierge Team as a Part Time Concierge at our New York City locations (Soho or Upper East Side). The part time Concierge is a front-line business driver and brand ambassador of Physique 57. Under the direction of the Studio Operations Manager, Concierge’s must exhibit keen knowledge of our products, services and merchandise in order to deliver luxury customer service while maximizing studio sales. Pay is $15/hr plus commissions.
Front Desk Responsibilities:
- Provide top level concierge and reception service to clients
- Perform essential daily studio tasks and projects, including client check in, maintaining luxury studio look and feel, light housekeeping, etc.
- Build rapport with current and prospective clients to foster studio community and brand loyalty
- Maintain a positive attitude and represent the organization and its values in a positive way
- Provide support to Instructors and work as a team with all other staff
- Assist with the training of new hires for the Concierge Team as needed
- Maintain product knowledge for all studio operations
- Uphold company brand standards in terms of studio look and feel, client service and company culture
Sales Responsibilities:
- Maximize studio and merchandise sales through excellent customer service, communication of product knowledge and presentation
- Maintain computerized records of all clients and prospective clients with our CRM system (Momence)
- Implement provided sales strategies to produce sales, leads and referrals
- Identify potential sales opportunities with current and prospective clients
- Contribute to meeting and exceeding monthly sales goals
- Foster community as a Member Concierge by completing monthly engagement calls with our members
Requirements:
- Love of fitness and wellness
- 2+ years of sales, customer service, and/or hospitality experience
- Prior sales experience in fitness or luxury goods is a plus
- Excellent written and verbal communication skills
- Energetic and enthusiastic
- Strong computer skills (Momence application experience is a plus)
- Superior problem solving and multitasking abilities
- Strong work ethic and confidence in taking initiative
- Eagerness to learn and grow in a constructive, rapidly evolving environment
- Ability to work both independently and as part of a team
- Flexible availability is a must, i.e. weekends, nights, early morning, holidays
Physique 57 conducts background checks and computer literacy tests for final candidates.