AMENITIES

Both studio locations have fully equipped barre studios, full-service women’s and men’s locker rooms, towel service, bottled water and a Physique Boutiques for your #PhysiqueChic needs. The spacious workout studios have high open ceilings, temperature and humidity control, with soft ambient lighting and warm wood accents that add to the rhythm of the high energy workout. Last, but most definitely not least, clients can enjoy convenient parking just steps from both studios.

TERMS AND CONDITIONS

RESERVATIONS & WAITLISTS

Class reservations must be paid for in advance. Reservations may be made in-studio, by telephone or via our online reservation system or app.

Class reservations are offered to the waitlist on a first come, first served basis via e-mail. If you are added to class from a waitlist, you need to confirm your reservation at least 3 hours prior to the start of class. WaitList confirmations may be made in-studio, by telephone or via our online reservation system or app.

CANCELLATIONS

Reservations may be cancelled with no penalty up to 12 hours prior to the start of class. Cancellations may be made in-studio, by telephone or via our online reservation system.

If a reservation is cancelled in accordance with the cancellation policy, then the class will be credited to your Physique 57 account for use towards future reservations.  Single classes, class packages, memberships, special promotions and workshops are non-refundable. Class packages, not unlimited packages, can be shared between clients.

If a reservation is not cancelled in accordance with the cancellation policy, you will be charged for the class or workshop. One (1) day will be deducted from the validity of a New Client 2 Week Unlimited or 1 Month Unlimited Package in the event of a late cancellation. Three (3) days will be deducted from the validity of a 3 Month Unlimited Package in the event of a late cancellation. Twelve (12) days will be deducted from the validity of a 12 Month Unlimited Package in the event of a late cancellation.

FREEZING

3 Month Unlimited Packages may be frozen for up to three (3) weeks. 12 Month Unlimited Packages may be frozen for up to six (6) weeks.

SHARING &  EXPIRATIONS

Class Packages may be shared between two (2) clients. Single classes and Workshops expire one (1) month from the date of purchase. 5, 10, 20 Class Packages expire twelve (12) months from the date of purchase. Various Monthly Unlimited Packages expire (1), (3), and (12) months from their respective activations. Special promotional packages may have shorter expiration periods.

RETURNS

Single classes, class packages, unlimited packages, private classes, workshops and special promotions are non-refundable. We will gladly accept returns for store credit of unwashed and unworn merchandise with the tags attached within 7 days of purchase date. Undergarments are final sale. All sale items are final. Physique 57 DVDs can be returned unopened within 7 days of the purchase date for store credit. Physique 57 playground balls can be returned in original condition within 7 days of the purchase date for store credit. Any refunds will be done only through the Original Mode of Payment.

SWITCHING BETWEEN CLASSES

As a courtesy, clients are granted class switch allowances pending that both the class being switched from and class being switched to have available space. Should one class or the other be full or waitlisted, a class switch cannot occur.

MY 57 LOYALTY PROGRAM

We want to reward you for pulsing with us. Now every time you spend with us, our MY 57 Loyalty Program rewards you with stamps which can then be converted to complimentary classes and amazing discounts!
Stamps will be earned on qualifying standard-priced purchases of the following packages as follows: 5 class package (1 stamp), 10 class package (2 stamps), 20 class package (3 stamps), 1 month unlimited package (2 stamps), 3 month unlimited package (3 stamps). Stamps will also be earned on referrals of new clients who make qualifying package purchases. Referral of a new client must be accompanied by a new client package purchase or any other package purchase, and 1 stamp will be given to the referring client. Single class packages are exempt and will not qualify for new client purchases under the referral program. Stamps will not be earned for promotional or discounted packages or offers, unless as otherwise specified.
Stamps earned on MY 57 loyalty cards may not redeemed, or exchanged, for cash. Similarly, stamps earned on MY 57 loyalty cards may not be sold or transferred.
MY 57 is only valid in participating UAE studio locations, and remains unique to each and every client. MY 57 cards may not be used by more than one client.
In the event of a lost/ stolen MY 57 card, Physique 57 can be notified via email at [email protected] or in person at any of our studios. A replacement MY 57 card will be provided within three business days.
Physique 57 may discontinue MY 57 in its sole discretion at any time with no further liability to any of its clients.

STUDIO ETIQUETTE

1. First time clients are requested to arrive 15 minutes early to fill out our client questionnaire, settle in, and meet their instructor. First time clients will not be allowed in class once instruction has begun.

2. For the safety of all clients, class participants are not permitted to enter the studio more than 10 minutes after the start of class.

3. Full-coverage socks are required to be worn inside the studio at all times. No bare feet or shoes are permitted inside the studio. We sell our popular grippy socks in our Physique Boutique, but you are welcome to use regular athletic socks, too.

4. Please refrain from using cell phones during class. Under extenuating circumstances, cell phones may be left at the front desk with a Physique 57 Client Services Team member who will be happy to notify you in class of a particular incoming call. If you need to place a call or send a message during class, you must leave the studio.

5. Water should be in a closed water bottle. Please refrain from bringing beverages other than water into the studios.

WAITLIST CONFIRMATIONS

So you’re off the waitlist, now what? Follow the steps below to confirm your Physique 57 class online.

1. Log into your Account
2. Click on My Info
3. Click on My Schedule
4. My Schedule will list all the classes you are currently in and classes you were added to from the wait list.
5. Click on the “class level” (ex. Beginner, Intermediate, Advanced) for the class that corresponds to the wait list email you received.
6. This will take you to a new page called Visit Details. This lists the instructor, date, time and a notes box.
7. In the Notes box you can write “CONFIRMED” or “PLEASE CANCEL” and then click Update.
8. We will see your note and you will then be confirmed or early cancelled for that class.