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Weekend Supervisor (Full Time)

Physique 57 is a growing fitness company that operates twelve upscale, full-service exercise studios in the United States and internationally along with a thriving video on demand platform. The company offers a unique, specialized exercise experience that has captured the attention of women worldwide. Since its inception, the company has developed a lifestyle brand that represents service, quality, expertise, innovation, attention to detail, market leadership and results.

With four studios in New York City, one in Beverly Hills, several international licensed locations and our video on demand platform, Physique 57 continues to attract an expanding global fan base. In support of our outstanding customer focus, our staff – at all levels of the organization – is team oriented, entrepreneurial, ambitious and dedicated to delivering quality experiences each and every day.

We are currently seeking a full-time Weekend Supervisor. This position is a full-time studio operations and facility management supporting role. The Weekend Supervisor will be an integral fixture in daily interactions with Physique 57 clientele including but not limited to: membership and class package sales, client account management and ongoing Client Service Team training support. They will assist the Area Director in a wide variety of administrative tasks and situations involving retail receiving and stocking, studio marketing, client relations, and facility repair. This is an hourly position reporting to the studios Friday – Monday, that is non-exempt and is based in Manhattan.

Reports to: Area Director

Key Responsibilities:

Client Retention and Attendance

  • Contributes to the company’s top line revenue growth by driving client attendance and retention through supportive CST training, filtering client feedback and ongoing facilities management
  • Exceeds revenue goals by actively coaching Client Services Team Members to improve individual revenue generation
  • Builds powerful relationships with clients that exceed expectations and satisfaction levels ensuring clients receive the best service and results
  • Coordinates with the Area Director regarding the distribution of marketing materials, community event promotion, and studio signage updates as needed

Client Services Team Oversight & Best in Class Client Service

  • Functions as the NYC studio MOD (Manager on Duty) if/when any member of the studio management team is unavailable i.e. shift coverage issue, facility issues, etc.
  • Leads by example, while working as a cohesive team member, sharing knowledge of best practices with CST’s creating a winning culture and exemplifying Physique 57’s core values
  • Engages with clients inclusive of actively selling memberships, packages, retail products and client account management

Facility Operations

  • Supports Area Director in coordinating and facilitating studio repairs and emergency response
  • Reports and circulates day to day facility updates to Area Director, studio staff and clients as needed including scheduled upkeep, repair status’ and immediate needs
  • Maintains facility cleanliness to brand standards in conjunction with studio housekeeping staff ensuring that the studio exudes a luxury fitness atmosphere focused on client satisfaction and brand elevation
  • Works with the CST Sales and Service Supervisor to maintain supply levels and submit stock requests as needed

Requirements:

  • Demonstrates proactive approaches to problem-solving with strong decision-making capability
  • Forward looking thinker; actively seeks opportunities and proposes solutions
  • Highly resourceful team-player
  • Strong interpersonal and communication skills
  • Looks for ways to improve and promote quality
  • Timely, reliable, responds to direction, follows through on projects and requests
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Energetic, enthusiastic and team oriented with a positive demeanor
  • Flexible availability is a must, i.e. weekends, nights, early morning, holidays

 

Please include your hourly rate requirements.

Physique 57 conducts background checks and computer literacy tests for final candidates

Interested in joining the Physique 57 Team but don’t see an opening aligned with your unique talents? Click here to submit a general application for employment and we’ll be in touch should something matching your expertise open up in the future.
Physique 57 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Physique 57 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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